Effective Date: August 3, 2026
At Five Stars Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it.
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Be in its original packaging.
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Include all original accessories, manuals, and tags (if applicable).
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Be accompanied by proof of purchase, such as your order confirmation or receipt.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Gift cards
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Downloadable or digital products
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Personalized or custom-made items
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Perishable goods
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Opened pet food, treats, supplements, or consumable products
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Hygiene-sensitive items that have been opened or used
How to Start a Return
To initiate a return, please contact our customer support team before sending your item back.
Please include:
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Your order number
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Your name
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A brief description of the reason for the return
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Photos of the item if it is damaged or defective
Contact us at:
Email: support@fivetsarstorellc.com
Phone: +1 737 973 1420
Our support team will provide you with return instructions.
Return Shipping
If the return is due to a damaged, defective, or incorrect item sent by us, we will cover the return shipping costs.
For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated.
Shipping charges paid on the original order (if any) are generally non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong item.
If you need an exchange, please contact us with your order details, and we will assist you promptly.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review your claim and arrange a replacement or refund where appropriate.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled. However, you may request a return after receiving your order in accordance with this policy.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
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Check your bank account.
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Contact your credit card company or payment provider, as refunds may take additional time to post.
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Contact your bank.
If you still have not received your refund, please contact us for assistance.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us:
Five Stars Store
Email: support@fivetsarstorellc.com
Phone: +1 737 973 1420